Policies

Disclaimer

All care and procedures are followed to provide our customers with quality cleaning rags. However, rags are a recycled product. It is supplied on the understanding that Metro Rags is not engaged in rendering professional advice regarding specific rag use. It is up to the decision of the end user to determine the suitability of each rag for each specific application.

 

Metal detection is not a guarantee of foreign object removal. Plastics are not picked up under metal detection and can still make it through to the end user at times. Metro Rags does not recommend using recycled rags to wipe body parts. Metro Rags advises to check each rag (for example) before using on paintwork etc.  Metro Rags cannot comment on the fire hazardous nature of any cleaning rag. Metro Rags cannot

Metro Rags does not take responsibility for damages incurred by recycled rags. Metro Rags has man-made products available for customers who are concerned about any issues. 

Because Metro Rags does not manufacture the recycled rag, we cannot comment on the exact fiber content of each rag.  Metro Rags can only guess as to the percentage of cotton in any rag.  We do not have manufacturer tags to prove fiber content. Rags are sorted by eye from mostly experienced employees who choose as to the type of fabric the rag belongs, however, Metro Rags cannot guarantee that each rag is sorted corrected 100% of the time.

IT IS UP TO THE CONSUMER TO CHECK EACH RAG PRIOR TO USE THAT IT IS SUITABLE FOR THE APPLICATION AT HAND.

 

Delivery Policy

This policy sets out the delivery of your online purchases.


Where we deliver

We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however Metro Rags & Cleaning Supplies' carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time-to-time. Please call our Customer Service Centre to find out if we deliver to your location.

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by Metro Rags & Cleaning Supplies's chosen carrier. 

During peak periods (Easter or Xmas), the delivery may take up to 14 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary. Large items require extra handling and may take longer to transport.

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

For large items, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by Metro Rags & Cleaning Supplies's supplier.

The supplier will contact you shortly before delivery to arrange a suitable delivery time and delivery location (where reasonable) at your address. The supplier will contact you on the day prior to delivery to confirm these details. The supplier will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.

Cost of delivery

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. 

If you would like an estimate of your cost of delivery, put the item into your shopping bag and displayed at the bottom is your estimated delivery charge. You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.

 

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Metro Rags & Cleaning Supplies to be authorised to receive the products.

Unfortunately Metro Rags & Cleaning Supplies and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Metro Rags & Cleaning Supplies's carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Metro Rags & Cleaning Supplies if re-delivery is required.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

 

Delivery Problems

If your delivery has not arrived or you wish to return a product delivered damaged or otherwise, please contact our Customer Service Centre.

 

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.  

 

We do not store credit card information, we securely submit credit card information to our bank for processing.  

 

Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The use of this website is subject to the following terms of use:

 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

 

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